Major Glitch! Characters going missing off the map!

Several people have reported on this issue in comments on the Halloween Glitches post here. It’s happening more often and if it affects your Lisa or Homer, then you’re stuck without the use of those two characters.

It seems to happen to characters who are on goo-collecting tasks where they wander around. The kids going trick or treating, Marge vacuuming up ghosts, etc. (I’m thinking that at some point they wander too close to the edge or water and get stuck off the edge, but it’s just a guess). You can’t tap them to complete their task.

Most of the characters are associated with a building, so you can store away the building, and when you place the building back in your Springfield the character will be free. (Doing this kills any job the character was performing and will reset the earnings of the building, but that’s better than having the character off the map!) Unfortunately, the only characters this doesn’t work for are Homer and Lisa, since they’re associated with the Simpsons house, and the game doesn’t let you store it in inventory.

There’s several threads about this on the ea forums and other sites too. For example: here

So what does this mean? Be careful about sending Lisa on her Trick or Treating task. I’m holding off until this glitch has been fixed.

And what can you do? Let EA know. Contact them through their contact-us page here.

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84 thoughts on “Major Glitch! Characters going missing off the map!

  1. my kang has gone missing hes on the we come in pieces part 3 quest where hes properly seasoning humans, i have tried storing the gold ufo and replacing it and rushing the task but hes still missing, he comes up on a blank springfield for s split second with they yellow thumbs up above his head but i cant tap him and hes nowhere to be found.. please help

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    1. There’s not much else to do except contact EA. Our only advise was to store the building the character came with and you’re saying that didn’t work.

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  2. I lost Dolph. Need him for my next quest Running with the Bullies Pt. 14

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    1. Try storing the arcade

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  3. shane whelan 10/21/2013 — 05:34

    Im at a point where I have been plsying it for 3 days now and I havent had any real tasks whats going on have I finished tge hallowen tasks or something

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  4. My Homer went missing on the task where he carries Mr. Burns. They both went off screen. I was tempted to speed up the task. Once completed, I could click in the book, and it’d bring me to a green screen with a thumbs up that I couldn’t click, then right back to my boardwalk. Tried to store the mansion, but that was for Smithers only. Read that Burns appears with the Power Plant. Stored it, and brought it back and he came back. Task was done, but couldn’t find Homer. Travelled to Krustyland, and he shows up, went back to Springfield and he’s back. Now he’s at Moe’s on the next strongman task.

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    1. Not fun at all! Glad it worked out for you though 🙂

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  5. My Homer went missing two days ago and I am getting concerned because he disappeared as others began reporting their characters have returned. I wrote EA help, but have yet to hear back from them. I have tried signing out, restarting my iPad and logging back in and Homer is still no where to be found. Any suggestions?

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    1. Not much you can do really. Unless it’s a character with a building you can store you’re at the mercy of EA.

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      1. Perhaps you can store the character directly?

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        1. Try it and see!

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          1. I’ve not had any problems so I don’t know.

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  6. I just got my Lisa back! Since it wasn’t from an in-game update, I’m totally guessing that they’re running a server script that is taking characters out of unplayable areas and placing them back in town somewhere. *If* I’m right, you’ll probably want to force a synchronization with the server (go to the friends screen and back to Springfield again). If you still don’t see Lisa, be patient. It may take them awhile to get through all of the towns (there have got to be a million accounts or so, right?).

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    1. Interesting hypothesis !!
      Let’s hope you’re right !

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  7. There once was a girl named Lisa.
    She told me, “I’m really gonna miss ya!”
    I said, “It can’t be!”
    But she went out to sea,
    And now I just give EA the finga.

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    1. What device are you playing this game on ? IPad , iPod
      ?

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      1. Android 4.1.2 (Motorola Droid Razr Maxx). I’ve also logged onto my game using Bluestacks.

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        1. I play on the Nexus 7 HD and the iPad and the only character that when off the map was Apu on my iPad.
          Maybe I was lucky , Huh ?

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  8. Just an update on this. Apparently the developers have a fix in development and hope to get it pushed out this week:
    http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Lisa-trapped-underwater-trick-or-treating/td-p/1613795/page/9

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    1. DO you mind if I use this for a short announcement post? I know a lot of people are panicking.Will credit you.

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      1. Sure that’s fine.

        Like

  9. i have had all my goo collecting characters go missing except lisa and homer. also eddie and lou went missing, and it took my a over a day to even realize they were missing. how many other characters are missing and we may not realize. this is one stressful glitch. i hope kang and maude done disappear on me cause i wont be able to get them back. kang used to restore when you put away the crashed UFO, but doesnt anymore…

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    1. I wouldn’t stress. They are most likely hiding behind building especially if you have a house farm.

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      1. if they had a task i can click on the task and the thumb up flickers for a moment, but the person is completely invisible. the only ways i could get them back was storing buildings and redoing the tasks.

        and how dare you blame a glitch on my beautiful farm…

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  10. I have now had the cops go missing, milhouse, nelson, flanders, martin, and frink go missing. all but the cops went missing while on goo tasks. this stresses me out since maude, lisa, homer, kang, and a couple other characters can not be regained by putting a building away. this kind of glitch is super crazy especially since it took me over a day to figure out that eddie and lou were missing.

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    1. Turn the buildings and decorations off in the edit menu and scroll around. Ive lost characters but the are always in the buildings and the kids are just trick or treating.

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      1. My Apu has gone off the grid . He has gone missing (now) during The Ghost in the Machine part 8. When you tap on his task , a green blank screen appears and the little box that shows the status of that dude is all I see. What’s best course of acting to take at this point?

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        1. Find the Kwik-E-Mart he’s associated with (easy if you only have one). Move it into inventory, and then place it back out. That should free him up, but stop any task he was doing.

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          1. I have 5 kwiki marts , I had to store them all,complete the stuck (glitch) task and then and only then was I able to get
            Apu back !!!

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  11. Is this glitch still around? Coz i dont want to hold off sending lisa and homer on goo tasks for much longer

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    1. catsndog777 & librarychic1 10/07/2013 — 14:01

      Well, my Lisa is still MIA in the ocean and it is nearly 48 hours now. I don’t know if EA has figured out how to stop it yet but MIA characters “off the map”, rather than in buildings, have not returned yet.

      Like

  12. Ugh, my Ned is now off the grid. He completed his task as part of the Machine-based App Part 8 quest, but now I can’t get to him! I tapped on the task in the task book and it takes me to land which I haven’t purchased. I bought the land where he is supposedly but still no luck. What’s interesting is that I see him for a split second and actually see the thumbs up that he is done. I also hear him, but I can’t tap on him!
    Based on other comments, I can store the Flanders house, but that would reset my task and I would need to send him on the 24 hour task again. I sent an email to EA with the problem…anyone think this issue will be resolved any time soon? I’d like to get your opinions on whether or not I should wait for an app update or if I should just try storing the Flanders house and send Ned on task again. Thanks!

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    1. Just a FYI – I ended up storing the Flanders house and as soon as I brought it back from inventory, Ned’s task showed as complete and he reappeared. I didn’t have to redo his task since it was already complete. So, for those who have missing characters whose tasks are complete, if you are able to store the building they came with, you shouldn’t have to redo their task.

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  13. Aaaaand I just caught Ned walking off the map during his goo collecting task! Fortunately I was able to store the Flanders house to get him back, unlike poor Maude.

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  14. Well I stored the swat van and my missing cop returned. I stored Fat Tonys place and I got Fat Tony’s guys. I stored the power plant and got Mr. Burns unstuck. I stored the spinster apartments and unstuck the sisters. So storing buildings has worked for me. Thanks for the advice. I’m so close to the last prize. I hope I can get it before I leave for Europe. Long flight and few wifi spots means I won’t be able to play like I normally would. Crossing my fingers I get it done. 😊

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    1. catsndog777 & librarychic1 10/06/2013 — 16:16

      Please add catsndog777
      I created a tiny Springfield just to help get GOO since my Lisa is MIA until EA fixes it. Promise to haunt you every day and if I have gremlins I’ll set ’em free in your town 🙂
      So I need friends to collect the communal GOO if you have under 100. My main game is at capacity.
      librarychic1

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  15. One of my cops is still missing. I don’t know if I’m missing more people. I think one of Tony’s guys is gone too. I wonder if I store the swat van I’ll get my cop back? I’m afraid to trick or treat now after reading these posts. I’ve used that tool to make the buildings and decorations invisible and I still can’t find my missing people. My Bart is in crusty land on the ride I hope he comes back safely. Maybe EA could give everyone some free goo or donuts to make up for the glitch?

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  16. Both me & the hubs are missing Bart! Anyone else missing Bart? We did check each others town & krustyland, to make sure we were not mistaken!

    Weird.

    PsquaredK2

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    1. You can get Bart back but storing the Treehouse in inventory and placing it back in your Springfield.

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      1. Yay! It worked! Thanks so much :).

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      2. I’ve lost Bart two or three times I just stored the treehouse and he came back but he missing again and no matter how many time I store it he still don’t come back any ideas ???

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    2. librarychic1 10/05/2013 — 20:45

      I am on the phone with the EA developers right now so exact details would be good.
      Also, I suggest you request a call-back from EA and tolerate the very long hold to discuss your specific issue as it looks like it will be a patch update. So the developers need all info they can get including screenshots.

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    3. librarychic1 10/05/2013 — 21:20

      OK — just got off the phone with EA and they are now seeing that it is effecting many characters and tons of users. This is going to the Development team for a patch update.
      They seem to have a very clear idea of the problem as the person I spoke to was checking all of the TSTO site — including this one! — for similar complaints in addition to their own EA forum.
      Last, they need to sort out if it is an Apple/iPhone/iPad or Android issue or both. Plus what issues effect which users (iPhone 4 like I vs. iPhone 5, iPad, etc.).
      I was told that we should expect a patch update as soon as they sort it out
      Hope this was helpful,
      librarychic1

      Like

    4. I lost Bart…stored the ‘tree house’ and got him back.
      GOOoodah

      Like

  17. Knock wood I haven’t had this glitch, but at least once per day when I try to switch to Krustyland I’m crashing entirely and having to restart the game,I’m on iPad with retina display 64gig and iOS 7.02 ,anyone else?

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  18. I have a theory, someone with this glitch, try storing the houseboat

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    1. librarychic1 10/05/2013 — 19:23

      I will try that!
      Every time I click on her task I get a glimpse of her on light blue [water?] and it always re-directs to the same spot on my Boardwalk.
      I tried removing 10 boardwalk planks in that spot but it did not work.

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    2. librarychic1 10/05/2013 — 19:49

      I tried storing the houseboat as my Lisa is “lost at sea” but no luck.
      I am on the phone with EA going over the details of this glitch including what others have reported.
      The pattern I see is that is characters whose tasks involve collecting GOO, correct? If so EA may be able to target a patch update faster with such info.
      So while I am on hold feel free to post anything relevant to this issue! Constructive of course, not griping…
      librarychic1

      Like

      1. It seems to be not just characters on goo collecting tasks, but others too. But it certainly seems more prevalent with them since they’re outdoor tasks that involve them going from door to door.

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        1. librarychic1 10/05/2013 — 21:13

          OK — just got off the phone with EA and they are now seeing that it is effecting many characters and tons of users. This is going to the Development team for a patch update.
          They seem to have a very clear idea of the problem as the person I spoke to was checking all of the TSTO site — including this one! — for similar complaints in addition to their own EA forum.
          Last, they need to sort out if it is an Apple/iPhone/iPad or Android issue or both. Plus what issues effect which users (iPhone 4 like I vs. iPhone 5, iPad, etc.).
          I was told that we should expect a patch update as soon as they sort it out
          Hope this was helpful,
          librarychic1

          Like

  19. My Lisa is gone. 😦

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    1. librarychic1 10/05/2013 — 21:17

      OK — just got off the phone with EA and they are now seeing that it is effecting many characters and tons of users. This is going to the Development team for a patch update.
      They seem to have a very clear idea of the problem as the person I spoke to was checking all of the TSTO site — including this one! — for similar complaints in addition to their own EA forum.
      Last, they need to sort out if it is an Apple/iPhone/iPad or Android issue or both. Plus what issues effect which users (iPhone 4 like I vs. iPhone 5, iPad, etc.).
      I was told that we should expect a patch update as soon as they sort it out
      Hope this was helpful,
      librarychic1

      Like

  20. All of my kids have been trick or treating nonstop without issue. But now I’m feeling paranoid!

    Maybe I will just stop sending Lisa to be on the safe side. Just to clarify, everyone with a storable building is retrievable right?

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  21. Maude floated off the map in my town. 😦

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  22. I’ve lost Lisa! 😦

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    1. Oh no! Dit you find her later on? I’ve lost Bart once, but it was not that bad because I could store and replace the tree house. Loosing Homer or Lisa would be the worst, because you can’t store the Simpsons house and they are key for all quests!

      Like

  23. I’m having problems with other characters. Some of my people finish a task and stay at that building and don’t walk around. Mr.Burns won’t leave the cooling towers. Not even for his 60 min task. One of my cops has gone missing. Marge’s sister are also staying at their buildings. On a good note I have been finding donuts in my friends towns while tapping on Ghosts. I’ve probably received more donuts through friends towns than I have in two months. So at least that awesome.

    Like

  24. RexRocker 666 10/05/2013 — 14:00

    Does anybody have an idea if that’s a serverside or a clientside issue? If the latter, is it Android or iOS? I am an Android player, and I haven’t had any missing kids yet … or maybe I’m just lucky …

    Like

    1. Not sure where the problem is. I’ve also been lucky, so far.

      Like

  25. I was just thinking about this! Thanks for posting about this, a few days ago i sent smithers off to be a drunk idiot but i havent seen him anywhere. Im gonna try and store the house and hopeully he reappears

    Like

  26. If you really want to keep them safe put them in krustyland. Heck I can’t even get in there lol. But really. Where’s Maude? Her and legs are the only one I can’t find and it’s about to drive me crazy.

    Like

    1. Maude’s tasks take her to the Flanders’ house, the church, and school. Her 24h task has her haunting Springfield where she looks like an ugly yellow ghost.

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      1. Mrfy, you’re being mean! I think Maude looks pretty haunting Springfield. Plus she’s really on fire 😉

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      2. Yep she was on the 24hr task. I can’t store Flanders because he’s on his 24hr task. So dang if I do and dang if I don’t. But for now Lisa and homer are staying inside where it is “safe.” Poor Maude she just got back only to vanish again lol.

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  27. Found this funny glitch. When you tap on more than 5 ghosts very quickly in a friend’s town you have tapped a negative number of ghosts.
    https://db.tt/fXGJ42MN
    Here I have tapped 7 ghosts and yet it says i’ve tapped -2. Sorry if this is irrelevant.

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  28. I can’t found Lisa,someone help me please!

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  29. Thanks for the post and extra visibility for this glitch! I just want to get Lisa back…

    Like

    1. librarychic1 10/05/2013 — 15:01

      MAJOR glitch with Lisa in Purgatory/Lost-at-Sea!!! She has been finished Trick or Treating for 24 hours now & I just cannot get to her.

      So I cannot proceed to Halloween quest “The Ghost in the Machine-based App part 14” where Lisa is to go to the library to solve “The Mystery of the Freak Tent.”

      Lisa is finished Trick or Treating but is “stuck” on her broom with a light blue background and the yellow “thumbs up” to indicate her task is done. But this image is only a quick flash when I click on the task to send her on the part 14 quest. This has been going on for nearly 24 hours now.

      I have tried logging out, shutting off my iPhone 4, trying from a different iPhone 4, but nothing works.

      Also, the game is agonizingly slow & crashes frequently for the past 2 days but is fine when I visit a friend or play anonymously. I sold uneeded decorations in the game if that was the issue as I have a ton of 2D art.. No luck. I also deleted unused apps and pics from my iPhone to free up space. Still no difference.
      Any advice? Is this a known quirk that will be updated soon?

      Thanks,
      librarychic1

      Like

      1. There’s a bunch of people in the same boat. I’m seeing posts about it on the EA forums, redit, etc. Try contacting EA at their contact-us site.

        Like

    2. catsndog777 & librarychic1 10/08/2013 — 17:07

      I have a theory:
      My Lisa has the yellow “thumbs up” above her meaning she is finished with her task & I need to tap her to let her go on to the next one. So I was thinking if I could somehow tap the yellow thumb that would free her. The thing is she disappears so fast that it may be impossible for me to do on a small iPhone 4.– I have been trying.

      Maybe EA could do that if they log onto my game? I’ll ask them. I wonder if the others with missing Lisas also have yellow thumbs above them — if so that could be the answer.

      Please respond if your lost characters, if you can see them at all, have the yellow thumbs up symbol.

      Best,
      librarychic1

      Like

      1. There should be a fix coming this week from EA.

        Like

  30. Hopefully its not other random characters on other tasks. I’d hate to lose any of my characters. Squidport Performers have no building to bring them back into game with. And characters like Bumblebee Man and Rich Texan dont have a building either… Is it just when they are collecting goo? Or can it be anyone?

    Like

    1. Seems to be other characters too…Lou writing tickets, etc.

      Like

  31. i.r. baboon 10/05/2013 — 06:35

    I had the same problem with Lou the cop. He was off in the mountains trying to write some tickets. I was able to click on him when his task was done. Then sent him to drink at moes. He was stuck on not being to get back to town. So i closed the game and killed it in my task menu. Went back into the game and he was already drinking at moes. This might work for others as well, until the glitch is fixed.

    Like

  32. Thanks so very much for the heads up about the kids wandering off while trick or treating. I immediately pulled Lisa off that task ! Cost me two donuts but well worth it so that she wouldn’t disappear ! Homer is off the clock as well.

    Like

    1. Yeah I haven’t used any of the trick-or-treating tasks yet and I do not plan to until I know this glitch is fixed.

      Like

    2. librarychic1 10/05/2013 — 16:45

      If Homer & the kids + now Maude are having major glitches, it makes a heck of a lot harder for all of us to obtain the Community Prizes since those characters to collect GOO.
      Does not seem fair — perhaps EA should alter the 5,000,000,000 per Community Prize if a glitch prevents us from achieving it and stops from continuing in the game.

      Like

  33. Haven’t had any kids go missing yet, but I have noticed on 2 occasions that I have 2 Todds in my town. On both occasions he and Rod have been on the see-saw. The second Todd appears floating around town, but when tapped, rather than receiving goo, the screen goes directly to Rod and Todd on the see-saw.

    Like

    1. Different glitch. Todd’s been possessed by a ghost. Fairly harmless, imo, you can just wait til their task is done, or use the ghost vacuum (if you have it already) on him.

      Like

      1. Yeah, definitely a harmless glitch. Just thought it was kinda funny to see two Todds. I haven’t tried the vacuum to clear the possessed Todd yet. I’ll have to check that out.

        Like

      2. Perhaps Todd was having an out of body experience.

        Like

    2. Yes! I had this happen last night! It took a couple of tries but I was finally able to tap him and the extra Todd disappeared

      Like

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