Update on missing characters!

An update from EA on the missing characters (posted 10/21 on EA forums at this link):

The team are scanning the complete database for that issue and run the fix on every account where she is stuck. It can take a few days until all the games are fixed. Many, many people are playing this game after all.

For other characters (not Lisa or Homer) you can put the building the character came with into your inventory and back into the town again. This will reset the character.

The devs are also implementing a fix with the next build that should avoid that characters get stuck in the future. Until then they’ll run the scan and fix everyone that has the issue.

This was posted before the level 36 update. I’m really really hoping that they fixed it so characters will no longer go missing.

If you still have a character missing and they are attached to a building, try storing away the building and place it back out. If they aren’t (like with Homer, Lisa, Maude, etc.) then the best way is to contact EA through this page.

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34 thoughts on “Update on missing characters!

  1. Hi, not sure what’s happening but my Mr. Burns is absolutely gone out of my game….

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    1. try and store the cooling towers and placing them again

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  2. I have been playing and I’m level 58 and fat tony is missing when I unlocked him at level 28 and now I can’t complete a mission with him.

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    1. please contact ea directly they’ll be able to restore Fat tony

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  3. It seems like there is a max number of characters that can be on the screen because every time I store and rebuild the building that a missing character comes with, that character returns, but a different character goes missing. The latest was Skinner and Otto. I have them back, but Wiggins, Lou, and Eddie are disappeared. The easiest way to see who you are missing is to look at the character collections within the store (it’s the statue icon in the bottom left once you enter the store). The characters that go missing are grayed out as if you never had them.

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  4. The glitch is still there. Smithers went missing a few days ago, I was able to get him back into the game. However, I am not sure if any other characters are missing. With over 50 characters it’s hard to keep track.

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  5. My Fat Tony disappear..I already playing this game for two years..It never happen before

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    1. Hit the 4arrow button and close eyes on builds and decos and do a sweep. Try storing Fat Tonys mansion.

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  6. missing ned please fix everything gets frustrated even my grandson gets that way hope u can fix things messes up when u change holidays hope that helps not sure which house ned from they get lost in river too thanks

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    1. Store the Flanders House to get Ned back 🙂

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  7. I have noticed with my springfield just of late that I send my characters off to do a task, 8hrs, 12hrs what ever and then I come back into the game when the time is up and find someone wandering around not doing a thing, now I know I had scanned my entire town for atleast 15 minutes and didn’t find anyone who wasn’t doing something so my only conclusion is they were stuck inside a building or something else. Since EA made it so they can walk anywhere including through buildings it has caused so many issues for me atleast. I just want them to follow the road like they used to and not just walk on water and through buildings.

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  8. Help, homer seems to be stuck under the map. When I tap on one of scheduled task from the task list he shows up for a split second and then disappears. He was dealing with ghost and has a thumbs up but he disappears before I have a chance to click on him! I have tried deleted and reinstalling the app and it does not resolve.

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    1. I would contact EA so they can bring Homer back. Sadly there’s nothing else you can do 😦

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  9. just got lisa back yeaaaa!!!

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  10. still missing lisa but staying patient. made my report and got replies. missing since oct 19 but hey it is what it is and ea will fix it anyhoo we have a skyscraper to get!!!

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  11. Mr burns is missing ugh …. I have count Mr burns but not Mr burns now I can’t do the quest fat tony have dinner with Mr burns

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    1. Tap the Count and switch skins/costumes to the regular mr Burns. As it is a prompted task it should not matter which skin Burns is in. Tap the task book and then the Tony/Burns(?) icon, you should see the quest and tap Burns, Do It, and that should be it.

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  12. Got kang back! Yeah! Kodos is so happy lmao!

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  13. darthderriphan112 10/25/2013 — 01:05

    My Lisa came back yesterday along with Arnie Pye.

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  14. I have 177 donuts, I’ve earnt them all and I won’t be spending any money on donuts any time soon. Is it worth me getting the ray gun (150 donuts) and if so what will I get with it?

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    1. Well you will get a premium paying decoration (3.75% payout) and it will also unlock Kodos. Kodos is also premium and comes with 6-tasks. The payouts for each task is: $105, $260, $420, $600, $750 and $1000. Kodos has sound, not necessarily a voice but she makes sounds like Herman.

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      1. Do you also get some sort of UFO crash site?

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        1. The ufo crashes into the raygun and that you get to keep 😉 a new raygun will be found in your inventory after Frink explains why 🙂

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          1. So I would get two decorations and a character?

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            1. Yes, the destroyed raygun with the crashed ufo, the new raygun and Kodos 😀

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              1. I’m guessing you have it, if so roughly where would you say it would come on your list of favourite premiums?

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                1. I havent shot the ufo down yet 🙂 Ive been wanting it since I started in january! But no, its not my personal favorite. The best premiumbuy for me, ever, was the well and the Leprechaun (limited st Pat)! I love the non-task charachters, NPCs, so the Krustydoll, the Robotdog and the Bartraven are a head of the aliens but after the Green Fella 😀

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      2. Are her 1 hour and 8 hour tasks visible?

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        1. Kodos has 4 visible tasks.
          60 minute – Demonstrate Superior Technology
          8 hour – Impersonate Kang
          16 hour – 16 Hour Evil Chortle (at the crash site but visible)
          24 hour – Act Hamrless (at the crash site but visible)

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  15. The level 36 update seems to have fixed the problem with missing characters, from what I have seen anyway. My raven had been missing for approximately 2 weeks and then after the update he finally reappeared. I had the same problem with Legs going missing but quickly rectified that problem by storing Fat Tonys’ compound. Hopefully, everyone else has all their characters back as well.

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    1. My Lisa is still missing, so it’s not restored for everyone yet.

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      1. Correct. The EA press release states that they are scanning the servers and repairing the glitch case by case while working on a game wide fix.

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  16. I can tell you it wasn’t fixed in the new update as I had to store and replace the library to get Martin free to for the lvl 36 quest.

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    1. Ah, but did he disappear before or after the update?

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