Valentine’s Day 2014 Glitch Report…….Already : ( (Updated)

Well I haven’t even finished installing the Valentine’s Day update on my device yet and already we have a surge of reports that things are just going wrong…..again! This post will be updated as we go along but at least if we get it out as the issues arise perhaps someone linked to or from EA/Origin will see.

As with EVERY update, unfortunately, there are always a slew of issues for players. One of the most notable ones of previous updates and now occurring again is the “rollback” of content. And I can finally say after a year of playing that I am one of the afflicted. I have been rolled back to Level 37 and my Court House and Grocery Store are gone!!

So I took the usual steps and I’m back to where I was! Here’s what I did to get back to Level 38:

1. Uninstall the game completely

2. Reboot your device and wait for it to fully boot up.

3. Reinstall the game and let it update again.

4. You may get a “Your Other Device Didn’t Save” just tap Continue and Play Now.

After the reinstall I was taken back to Level 38. I still have to do the Homer/Blimp task a second time but I have all of my items back and also the new content.

Update: Although I was taken back to Level 38 apparently I have to completely redo the entire level including the Blue-Haired Lawyer quest. SO this is not as good as I initially thought. My Level 38 items are back but it appears as though me already completing Level 38 has been erased.

Still going through everything and will update more issues as we progress through the update.

Just in case anyone has major issues and/or do not have the resources to redo levels and quests that you’ve already done here is the link for EA here. About halfway down the page is the section for  “HOW TO CONTACT A GAME ADVISOR FOR DIRECT SUPPORT”.

Hope it helps!

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266 thoughts on “Valentine’s Day 2014 Glitch Report…….Already : ( (Updated)

  1. BandicootBen 02/16/2014 — 20:08

    i’m having a problem with my tapped out i had almost everything on the valentines day wheel and all of a sudden everything i had got on the wheel just dissappeared i now only have 3 of these items instead of almost all of them (still need to get 2) so if anyone can help me with this problem

    Like

    1. There’s not a whole lot that can be done aside from the usual uninstall, reboot, reinstall. If that doesn’t work it’s an EA case.

      Like

  2. I can play my game perfectly on my ipad at home, but when i try to play on my phone, HTC One, it will log me in and i get to tap a few buildings and then it crashes. Its so annoying, was looking forward to playing it on my lunch break. Been goin on for 3 days now. HELP! 🙂

    Like

    1. Right now a lot are having issues with connectivety, EAs fault for not having working servers. Basic troubleshoting procedure: Close app. Shut off device. Delete/reinstall game.

      Like

    2. Me too, did you ever get a fix for this?

      Like

  3. Since the new update I haven’t been able to add friends properly. It either says Unable to add friend. Or that my list is full unfriend someone. I cleaned up my list I’m down to 84 now and still either tells be unable to add or full list. Not sure what to do anymore :s deleted a lot of people for nothing…

    Add me if you can: Lvl 38 Danisha

    Like

    1. It may be that their list is full, not yours.

      Like

  4. When I tap on characters in friend’s towns, nothing happens. Is that what I’m supposed to be doing.

    Like

    1. Yes. You get hearts and your friend gets a card, even if you dont see the latter 🙂

      Like

  5. When already updated I was in middle of corn days and then it rushed but when I once more grew corn it’s not rushing it again.without roses flower valentines is useless.please help!

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    1. You can either use tons of donuts to speed it up or put Cletus’ farm in inventory and lose the $9000 you spent on the corn

      Like

      1. Thanks your advice helped me!
        I am at level 30 and didn’t knew to cancel a task by putting the building in inventory

        Like

  6. This isn’t a glitch report on EA (for a change!), rather, I can’t view certain topics on the TSTO valentines group page in iPad. When I tap the link for, say, the EA loves KL or It isn’t you pages, it says “you are not able to edit this item.” I’m logged in with my wordpress account when trying to access the pages, some just don’t come up.

    Like

  7. Cant get passed synchronising, since valentines update

    Like

    1. Me too! SO annoying. I’ve uninstalled, and reinstalled, get into game then it goes again.

      Like

      1. same here! i’m getting so frustrated and it’s doing this on my phone and kindle

        Like

  8. Why is it that you get less valentines from friends the more you tap them? I get a message saying 4 valentines for next 30 actions- it started with 5 valentines for 24 actions- do I need to wait for a period of time between friend taps? Or are we getting penalized for having lots of friends?

    Like

    1. No idea! It makes no sense to me at all. Maybe so the number of spins are more even for all, those with a full friendlist and those with a shorter one…

      Like

  9. Hey guys! I know this is off topic but not sure where else to pose this question? When tapping characters in neighbors land/homes to gather v-day cards, I’m getting no response. Nothing happens, I’d hate not to be able to collect/distribute cards during the vday exta bonus stuff:(

    Thanks in advance!
    Nelly

    Like

    1. You need to tap the ones with cards over their heads. Then you get hearts and though you dont see it your friend gets a card.
      In some towns there are no characters available for tapping. I dont know why.

      Like

      1. I believe it is because they have already been tapped by someone else, meaning that they haven’t been collected yet. We cannot send a character a second valentine card.

        Like

  10. Does anyone else see that not all friends are giving valentines? I assume it is because they haven’t update yet but I checked on a neighbor who I know hasn’t updated and she has them.

    Like

  11. My update only fixed my glitches of certain buildings being transparent or missing. I keep getting notices that people have left vday cards yet I have no vday content

    Like

  12. Is everyone experiencing the log out bug? – I hope it’s fixed before schools finished today.
    I know of lots of families that have told the children to share a tablet, by the time the kids have finished screaming at each other the parents would probably have already banned it.

    Like

  13. Is anyone else having layering issues since the update? I.E. characters walking behind/underneath shrubs, fencing, buildings, etc…

    Like

    1. It’s been like that for over a year for me. Ppl walking on water, through buildings, ghostly float through decos. I dont mind as I think its funny 🙂 and it doesnt really effect the gameplay.

      Like

  14. Hi all. I try to log in and it cames up with all my info on the splash screen but than wen I try to tap into the game I get the Bart error screen. So I can not play at all. Hopefully EA get same fixers out soon. Have a great day every one.

    Like

  15. I can’t even log into game says they are performing maintenance … And my roses are ready . I was so looking forward to starting the vday event !! Hope they fix this soon !

    Like

  16. Looks like the glitch is back. TSTO is down again with the maintenance message. Let’s hope the Valentine task effort so far doesn’t get reversed.

    Like

  17. I get that this is a “small” event, but I would rather have prizes and no wheel than a wheel and no prizes.

    Like

  18. I’m on a Samsung tablet, haven’t been able to get on it all day. It just says cannot connect to server. I am a new player level 26 so if it’s not fixed by tomorrow it’s gone.

    Like

  19. I have been trying to update my simpsons but it only goes halfway and then it says cannot connect to server. So I have not been able to play because it will not fully update. So what do i do to fix this.

    Like

    1. Judging by the site’s staff comments and everyone else who has been having the same issue, I think the only thing anyone can do is be patient (haha, I made a funny!) and wait it out.

      Like

  20. I would be a lot more understanding and less impatient if EA would post some sort of status update on their website or facebook page. I may have miised it, but I saw no acknowledgement of the issue. I *know* they are aware and are working it, so I suppose it doesnt really matter, yet I would still be less frustrated as I am now. That said, I managed to get the first part of the quest underway, and always enjoys it when the break the fourth wall and have a sense of humor about things. I just wish they wouldctest theyre releases before the mass updates.
    To the staff here, you all are doing an excellent job with this site! I appreciate your efforts!

    Like

    1. Thank you! 🙂
      Servers are down, again! And we can do nothing!
      If I had access to my game I could check some things and answer some Qs – I know the answer is in the game but I can not get it now! Frustrating!
      Sorry. Venting.
      Thx again for your kind words.

      Like

      1. Haha, everyone else is venting – youre just as entitled to as well! 😀 There has to be some major issue, but I dont understand why they dont post some sort of update.

        Like

        1. Thx. That would be great! An actual statement from EA on whats up – or in this case: down! But pigs will probably be flying before that happens

          Like

  21. hi can anyone tell me if the boardwalk tile glitch gone, I can’t seem to do it anymore

    Like

    1. seems that way. At least throug the update you won;t be tapping buildings anyway. but i tapped my two accounts and 1) noticed that boardwalk now give 2XP and $17 like regular stuff 2) tiles don’t stack (boardwalk and Ch6 tested) and 3) couldn’t return to tap a previous tile anymore. Let’s hope they put the ‘glithces’ back or i have no reason to play anymore. Will never get anymore donuts with XP standards being so high and increasing again.

      Like

  22. Anyone else having problems using the Origin site? Everything I try to click on is un-clickable. Is this a set-up by Origin so they can’t hear our complaints? Even after reinstalling I’m still back at lvl 37. I want my missing level among other things that are missing.

    Like

  23. I downloaded the update on my iPad last night. I was able to plant the roses but I don’t have the wheel, none of the valentines day items show up for me to purchase and I can’t send or receive valentines. Is this happening to anyone else?

    Like

    1. You need to finish the growing rose task before the event gets unlocked. After that all is unlocked except Mindy (part of the main quest) and the Spuckler Brood (part of Brandines quest, premium)

      Like

  24. My glitch is that I can no longer visit friends towns. I tried the whole uninstallation to no avail. Guess I’ll have to wait for an EA update 😦

    Like

    1. That’s what happened to me to

      Like

  25. Acting funky in the beginning but working with no problems now on iPhone

    Like

  26. Hello. Long time tapper, and quite put off from updating with all the chaos. I’ve searched forums and comments here. My primary device is an Android phone (Shiny 4.4.2 ROM on my faithful VZW GNex). The later posts that I’ve read indicate that Android devices successfully update without interrupting any game progress.

    Is there any merit to this? Is there proof otherwise? I’d really love to get this event going.

    Like

    1. Of course there’s merit to it. We encourage people to comment that they are up and running and which platform or device so that others (you) can see the progression or lack thereof. I’m on Android and I’ve been on without a hitch since late yesterday. Go for it!

      Like

  27. Now I’ve noticed that the characters are no longer interacting with the background/buildings/décor properly. When walking around they are passing BEHIND fences, walls, grass, buildings, etc. Also when adding decorations or moving things around they are no longer “layering” properly. Things that should be behind are in front, and vice-versa. Has anyone had these issues?

    Like

    1. Yes! I am planning on adding that to this post with pictures. I saw it last night and thought maybe I was delusional from the 10 straight hours on site yesterday.

      Like

  28. I too was regressed back to the start of level 38, however I still have the courthouse and grocery store. What happens when I’m prompted to build them again in the quest line?

    Like

    1. You won’t be prompted to build them again. Well, I mean you will but it will come up as Done!

      Like

  29. I finally got it to work !!

    Like

  30. What is going on with the Valentine’s update this year. I seem to not be able to buy the Valeintine Pond and the I-Choo-Choo-Choose You Train for donuts. Also, I have to pay 5 extra donuts for the 30 spins of Hearts. And when does the update end? For me, it says February 25th but I saw a recent video and it said for him February 20th. Now this year is ValenGlitch Day as last year was the Harp of Death.

    Like

  31. Hi all I am on my iphone and still cannot get the game to play any ideas?

    Like

    1. Shut down app. Turn off device restart. If that doesnt help, delete/reinstall game

      Like

      1. Ok thanks will give that a try tried everything will try today

        Like

      2. It has been over a year since I could play the game on my phone. I thought upgrading my phone would help and it didn’t. I contact EA Support and they were not able to help either.

        Like

      3. Still wont work on my iphone tried everything but factory reset now my b game wont play on my android tablet. Thanks EA for a great update

        Like

  32. When I finally managed to get into the game after the update I was back to starting level 38 which I had already finished. I know some people had worse glitches but I am just worried if I have to do level 38 quests again I won’t have time to complete valentines quests. Does anyone know how to fix this or if EA is even working on this problem?

    Like

  33. Dammit double post, stupid WP log in, sorry

    Like

  34. On Android, update seems to have applied fine, still on Level 38 and dont appear to have lost any buildings or achievements that I can find… 24 Hour rose growing task started and in progress… only change I noted was my consumerism dropped from 5 stars down to 4 1/2, not sure if something changed in the background to cause that or if maybe I did lose something…

    Like

  35. I’m afraid if I start all of level 38 quests again I won’t have enough time for the valentines quests when (and if) they start. Has anyone found a fix for this glitch?

    Like

  36. My corn is all grown up now and you can use witch marge to speed up the roses.

    Like

  37. One thing I noticed and perhaps it is not a glitch but intentional…

    I was in the middle of a 90 day corn crop and when asked to grow roses I clicked it expecting it to just go to the farm and show my time left on the corn crop but instead it automatically sped it up, paid me and then
    my corn was flashing in the field from full grown to nothing. To stop that I clicked on the farm and switched to no Christmas lights (was leaving them on there only as I picture them being the house in the neighborhood that does not bother taking the lights down til summer LOL) .

    In the meantime I was furious expecting to see my donut count depleted. I thought maybe because the confirm donut spend switch resets to off as it always does with an update that it went ahead and sped up the corn with donuts… sigh of relief as it did not us my donut supply.. whew…

    All this said I wonder if they gave a free corn/crop speed up to those in the middle of one due to the need to grow roses as part of the event so everyone would not lose out on grow time by having to store the farm. Or maybe what happened to me was a fluke…

    Like

    1. Not a fluke my friend. AS it seems, everyone that had a crop growing experienced the same rush of growth without donuts being spent. Due to the limited time of the event it is vital that everyone starts it now.

      Like

      1. Had I feeling that may have been the case. Thanks for confirming and as always thanks to all you awesome bloggers keeping us informed here. This site is great and well organized

        Like

  38. I didn’t seem to lose anything, but I’m only on level 30. I did notice, though, that I can grafitti friends buildings, but I can’t clean up grafitti in their towns. My righteousness rating is is awful, and I can’t seem to fix it.

    Like

  39. Bubbiesmommy 02/06/2014 — 00:39

    I have Android I had to delete everything and reinstall just like this tip said thank you so much. it now works I logged in and I can delete friends from my phone now yeah.

    Like

  40. Bubbiesmommy 02/06/2014 — 00:27

    I’m just so happy I can’t delete friends now. without logging into my computer=)

    Like

  41. I have been playing this game since August 2012…this is by far EA’s largest screw up .I had to go through level 38 AGAIN. The only fortunate things were my xp points and $ did not seem to be affected. Big time recommendation for EA how about compensating your loyal players with some major doughnuts (200 seems fair). Extremely poor way to treat your loyal customers.

    Like

  42. Hi tappers, it wasn’t until today that I saw this… this is absolutely terrible 😦 I haven’t updated the game in any of my devices (both android) and I can still access into my game as usual, however for about half an hour I had apparently lost a new neighbor I had added a few days ago but it went back to normal. I really want to play this update but I’m scared something bad will happen to my town 😥 Do you guys know if it is now safe to update? 😦

    Like

    1. Well after almost 5 hours of not being able to get in it’s still hit or miss. I get in for a few then get booted out for a few more. I haven’t been rolled back a second time so that’s a plus but it’s really up to you.

      Like

      1. Well… I updated and it seems that luckily everything is in order and already started growing the roses, it will take 24h. I hope everything gets fixed soon! Btw awesome blog, frequent reader here 🙂

        Like

  43. xmissmatchx 02/06/2014 — 00:05

    I just had another update.I got all of my level 38 buildings and decorations back that i had purchased, including the ones purchased with donuts. The quest for level 38 has restarted and so has the blue haired lawyers tasks but at least i have all my buildings back.

    Like

      1. Me too. Have to start the quests all over.

        Like

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