As I am the one of the TopiX team who’s had the most trouble with the game and still have an open case with EA, I thought I’d do a basic Troubleshooting post. I’ve had trouble with the device too and doing a complete wipe-out (reset to factory defaults) on the myPad is no fun at all! But at that time it was necessary as the blasted thing wouldn’t download, update or delete anything at all.
So your game isn’t working?
First step, close the app and restart.
Second step, on any gizmo – be it TV, DVD, Mp3, Phone, Computer or Tablet – is to shut it off – completely and restart.
This will usually do the trick.
Third step is to delete and reinstall TSTO.
It didn’t work?
Check the connectivity, your internet connection. Switch WiFi if you can, try a different net.
Check if EA is doing maintenance. Status.
Still no luck?
Is it the game or the device?
If possible, change device.
Check the settings, number of apps, memory. If you have active programs running turn them off. If your device is crowded it may effect the game performance. Is the system up to date?
Try downloading a new (free) app to see if it’s doable at all and delete any app, same reason. Is other programs/apps acting weird?
Note: Nexus10 is known for lagging the game.
Is this an Origin issue?
Easiest is to have an anonymous B-game that is not connected to Origin. If the B-game is working fine but your main game isn’t, it is likely an account/origin thing.
Go to EA’s help to see if there are any helpful threads on your problem.
Do all the suggested troubleshooting, even if you’ve done it before.
Well, at this point you’ve done all you can on your own.
This is when you need to contact EA. It is a slow process.
I suggest you read my post first and prepare the response to the generic “more info” reply.
One thing they will always ask for is the Mayhem ID. It is a unique ID for every account. My suggestion is to grab a screenshot of it and save it if you should need it later. When your game is frozen you cannot access it, so be prepared!
Contacting EA. The contact information is halfway down.
EA likes screen-grabs of the problems but those can not be sent by mail, for some odd reason. When you have a case check in regularly to EA’s help, login and go to your cases. There you can upload images and see all conversations regarding your case.
I hope this was helpful.