Hello fellow helpers,
Important Note: TSTOTopix is in no way, shape, or form affiliated with EA. We have no way to go into your game, fix things, refund donuts, etc. Only EA can. We can only provide help with our personal expierience with the game.
The fastest way to contact them is to go to this page:
once on this page, select a platform and press Next.
Login to your account. Same login as the game.
Select a topic, the type of issue and add a brief description of the problem and press Next.
Select the way you want to contact EA.
Live Chat may make you wait a while depending on the traffic on the help line and is outsourced sometimes, but you can get friendly help there. Selecting Game Play/In-Game seems to always make the Chat available as an option.
Call me now seems to works only for users in the US and Canada.
Email option is slow, first response is usually within 48 hours, but to solve a case it can take a long time.
All options are not available at all times. If the option youre looking for is not currently available: check back later.
You may also redirect your seek for help to the Bug and Issues area of the official EA forum. Users there may have found the solution of the problem you’ve already.
Or you can try the official Answer HQ, where you’ll also find our own minicha!
Note from an AHQ Hero: AHQ is provided by EA but is designed as Player helping/advising other Players. AHQ is not support and can not go into your game and fix things. AHQ can not refund donuts (support can do it but they rarely refund anything). Developers do not frequent AHQ (at least not for this game) although they do visit the official forum regularly.
Hoping this will help many people having trouble, this is all for now. Happy tapping!