Help! & Discussion

Hey friends, I’m going to try this page out and see where it goes but this page is for asking for help, anything game related, general discussion, off-topic questions, comments, even complaints (hopefully not too many), whatever. I do not want to have a site full of rules with no outlet for anyone to just comment. To post requests and ideas for posts however, please go to our ideas page by clicking here. The main thing is to have fun with it and with the site in general. We do not have time for party-poopers and just general haters. Hopefully this can be the main thread to get to know each other and what everyone wants to see a post on. (More to come)

If you have a personal matter that you do not wish for public eyes, or for any guest posts, you can contact us by email at tstotopix@gmail.com as we check it several times a day. This email is solely for these purposes only and are for use through TSTO TopiX.

If you need immediate help, we have an irc channel setup on freenode. See this post here.

I have created a Basic Troubleshooting post for the first steps on what to do when the game is not working. – Em

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4,599 thoughts on “Help! & Discussion

  1. Does anyone know why I can’t get the vicious monkeys to steal refreshments? I’ve got the Barra.

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  2. Anyone else maxing out their FP points early with the current event? They should up the max points during events…grrrrr.

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  3. I bought Americatown with the Kumiko skin, and since I did, I cannot get her on a flight. I’ve tried everything from restarting the game, to visiting friends and returning. I’m instructed to send her on a flight in my task bar, but can’t. Frustrating, bc I spent the donuts. What’s wrong with this?

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  4. Though I generally like most f the update material, the Osaka flu element is rubbish, no explanation to how it works, not sure of the rewards and totally pointless. Maybe it is just me but I have reached 104% infection but still on level 0, no idea how it works.

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  5. I have tried more than once to add friends on the SimpsonsTappedOut but it’s still showing that I have no friends and no friend request

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  6. Hey I got 1000/1000 on the Osaka flu but I have 99.9% am I doing something wrong? And what do you get when you finish the game!

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  7. I have a question my game keeps getting really laggy; at first it was just a little hard to move but now I can’t move with out it being more than 10 fps. I don’t know if I’m doing something wrong or not but can you please help. And I really like your website 😀

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  8. hey.
    I started to play this game like last week and it turns out that when I log in with Facebook I only have two friends playing this game…
    so if I log out I will have to start over right?
    and another question is.. when I go to my friend place there is no reward even when it says there is…
    sorry about the bad English hope you understand:)

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    • logging out of FB does not mean you have to start over.
      Being connected to FB does not mean your game is saved on an outside server. Logging out will not change anything but if you delete/reinstall the game it will most likely be lost.
      It is recommended that you connect the game to EA/Origin not just FB.
      You dont get xp and coins and fp when you do actions in your friends towns? thats the reward. Enough fp and youll earn prizes.

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  9. Happy New Year, team! I have an open case with EA about Satyr Willie. Anyone have any info about why the Devil Snowman Quest is still open in my task book, but a checkmark appears? I click the icon (a brooch) and one of two tasks shows completion (Place the Snowman 1/1 Done!). The second task, Make Satyr Willie Eat Heartily indicates 0/0 and the rest of the line is blank (nothing to tap and collect, no donut rushing option). Plus there is no Satyr Willie anywhere in my inventory.

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      • Not sure. I remember having to tap the Devil Snowman, but I don’t remember what followed next. I would expect if I’d missed something, & with the event over, that the task would go away but it shows a checkmark for having been completed. Yet tapping the icon shows nothing on the line about Satyr Willie. 🤔

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        • youre not the only one missing willies satyr costume. most contacted EA in the beginning of Act 2 when they didnt get it, thats the only way to get the costume, so I suggest you contact EA right away
          and you cant do the devil snowmn task without satyr willie

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          • EA replies very quickly but they just keep asking for the same info I provided. This is the email I received, after having provided details twice already. They actually want the date and time of day!

            Greetings ,

            Thank you for writing us back.

            I understand that you didn’t receive Satyr Willie in The Simpsons: Tapped Out. Being a gamer I can understand the situations at your end. It must be annoying.

            In order to investigate the matter, please provide us the information listed below it.

            Name of the completed quest:
            Email address:
            Date, when this incident took place [MM/DD/YYYY – Between [HH:mm] and [HH:mm]
            Cost of the missing item:

            I am looking forward to your reply.
            Thanks,
            Deepanshu C.
            EA Help

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  10. Hello,

    Was wondering when Springfield will get more land expansions (I’m outta space :), when Krustyland will have new story lines & new attractions/games. Also will Tapped Out have new things available in 2017? Kinda disappointed the Xmas stuff is all lasts years stuff and Thanksgiving barely had anything. I love and obsess over this game! I just have it all. I’m waiting for new stuff to happen. For more space in SF to place stuff instead of a limit. And for more land in SF to do so.
    Thanks for listening!
    Choi

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    • Ask EA. Topix is in now way associated with EA, nor do we have any kind of influence over what EA chooses to do or not, so we do not know and can not, with accuracy tell you what will happen. We can guess and speculate but so can you. Our guesses are as good as yours.

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  11. Does anyone know if the Springfield Gorge has been permanently removed from The Store? Can’t find it. Thanks.

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  12. Can someone tell me what happened to Reddit? I could really use some help and can’t get to the correct place..I think they have been shut down and everyone is gone ..but why?

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  13. Not sure if this is the root of the login probs but Origin recently required an update. I did the update on my PC so not sure how to effect on a mobile device. It required a log in again on the Origin site.

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  14. I have been playing tapped out for almost four years. I am on level 76 and my game has signed me out says my password is incorrect and will not let me reset my password I am very very upset and very disappointed I love this game please help

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    • That happened to me too on one of my towns only. I just picked a new password and was able to get back in again. Their rules have changed for amount of characters etc, that may be why. Hit the button to reset your password and you should be able to get back in.

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  15. Anyone else have to reset their PWs after being mysteriously logged out?
    This happened on all my devices (2 phones and 2 iPads).
    There was no OS update done, or anything! Hmm… 🤔

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  16. So Vampire Mr. Burns and Suzanne the Witch have event current jobs. Other than those that trick or treat or fight monsters, do we know of any other characters/ skins that generate event currency?

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  17. Can anyone tell me how to get more storage for the pharmaceutical place in Springfield heights. I know you have to upgrade other buildings to get more money to allow you to get more characters to increase your storage but there is nothing I can upgrade without more pills which I can’t get coz not got enough money to go me more storage.
    Cheers all

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    • Unlocking jobs depends on RealestateValue, REV.
      Get REV when you buy SH decos/upgrade buildings.
      REV needed for each Pill level/job unlock, listed below:
      Up-Johns Pharmacy ~ Pills ~ 12 min
      Cost: 2L + 1YM (for each Pill crafted – 12L + 6YM at full capacity)

      ( 2 ) Jasper
      Wiggum
      Storage: 10

      @28.200K REV – 20L + 20YM
      Cletus
      Storage: 20

      @36.000K REV – 30L + 30YM
      Smithers
      Storage: 50

      @41.000K REV – 40L + 40YM
      Marge
      Storage: 100

      @49.000K REV – 50L + 50YM
      Dr. Hibbert
      Storage: 200

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  18. What happened to the EA TSTO Forum? It only loads the EA page with a message saying

    Oooops.. You don’t have sufficient privileges to access this forum

    Anyone else getting this too???

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  19. I was just wondering if the site was been having troubles I look forward it seeing what’s new in the game. The last week iv not seen any new information I hope it was just you needed a long overdue vacation and we’ll see you back soon. Thanks chuck

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  20. I cannot seem to complete chapters. I missed out on skinner and I am only just now working on my second prize. I log in 5 or more times a day with no success and visit neighbors every 24 hours. Please tell me what I am doing wrong! Help!

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    • I agree. They’ve made these tasks impossible for a player that doesn’t buy donuts. They used to set it up so you can get all the items in an Act without having to devote your life to this stupid game. I am not going to check in to a game every 4 hours for a month and a half. It’s decisions like this that forced me to stop playing previously and I’m reaching my frustration point again. And how about a simple button that allows you to collect all your building and character payouts at once. The IRS upgrade was a welcome addition but not enough in the end. Rant over.

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  21. I’m not sure what I’m doing wrong but I cannot complete the entire chapters. I missed the final prize in chapter one and I am only jay about to get the second prize in chapter 2 with only 6 days left. I collect every 4 hours, play sci-fighter, visit neighbors every 24 hours and cannot get all prizes. Help!

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  22. Does anyone have a working contact for this game. Ive done the daily challenge to use flash during scifighter so many times but wont show i did the 1x required or give me credit.
    I tried to contact with page given a while back but wouldnt let me send in the message. Its kind of annoying especially if im not getting credit for it little as it may be. Thanks

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  23. HELP!! I have so much difficulty finishing the rails…there is always a tiny gap, too small for the smallest track!! Grrr! I have tried and tried…
    I have the tunnel to my other town, I have tracks going from my town and connect to the my other town, but, there’s that tiny gap!!
    Question: is it even possible to connect the two towns? How can I do it? And if not, where can I get another train?
    Sorry for the long wind…
    Thanx Guys!! 😘

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      • I’m the same, I tried to have my track in a loop and I’m left with one space. I’ve tried rearranging track but it doesn’t seem to work. Means I might have to rearrange the whole track. Have just got the second tunnel so will let see if that helps!

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  24. I have a daily challenge to tap the anomaly. Then it sends me to friends Springfields. What is the anomaly?

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  25. What happened to the big prizes like the Krusty Oil Rig and other items that were like 5,000,000 and up to buy? Its not showing up in the buy section.

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  26. HI did Flanders gingerbread house task disappear? I can’t find it but love the ping pong table animation 😦

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  27. Quick question. I can’t seem to find the character inventory bit that tells you who u have in each set. Any ideas? Ta!

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  28. My daily challenge is to upgrade a superhero but all mine are already at maximum level. Is there any way to upgrade the fighters that I use in friends towns?

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  29. Anyone else lost the “Cactus Plot” or the “Cacti” with the update?
    Once I put ’em in storage, they disappear. Grrrrr.

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  30. Can anyone give me any thoughts on this- what is the minimum money that you think I should have before doing the bloodmobile-to-bonuts trick?

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    • I build it up to about 53m, buy 20 & resell then build it back up again in a day or two & repeat. You want to keep a reserve for land purchases (I actually have 250m, not sure why thought)

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  31. When Superheroes Part II starts will I lose all my trading cards, handcuffs, etc.? Do I need to spend them all before the change or will they carry over?
    Thanks…

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  32. Now that the Chiliad is over, I still get the pepper in my task list. When I tap on it, it shows up that I need the last prize, I get the ‘go to’ to collect more peppers and then nothing else pops up. I’ve restarted the game, but the same thing keeps happening. Is there a way to get rid of the pepper? Thanks!

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